Shipping Policy of Ogtopix
Effective Date: January 10, 2025
Address: 5 Crown St, Morpeth NE61 1UL, UK
Phone: 077 2646 9689
Email: ogtopix@gmail.com
At Ogtopix, we strive to provide our customers with a reliable and efficient shipping experience. Below, you will find our shipping policies regarding orders placed on our website.
1. Shipping Locations
We currently offer shipping to the United Kingdom and select international destinations. Please ensure that we ship to your location before making a purchase. Certain regions may have restrictions or additional requirements for shipping.
2. Processing Time
Orders are typically processed within 1-2 business days of receipt. Orders are not processed or shipped on weekends or UK public holidays. If there is a delay due to unforeseen circumstances, we will notify you via email.
3. Shipping Methods and Delivery Times
We offer various shipping options depending on your location:
- Standard Shipping (UK): 3-5 business days
- Expedited Shipping (UK): 1-2 business days
- International Shipping: Delivery times vary based on the destination (typically 7-14 business days)
Shipping charges will be calculated at checkout based on the shipping method and delivery address.
4. Shipping Costs
Shipping costs are calculated at checkout. The price depends on the shipping method, weight, and delivery address. We occasionally offer free shipping promotions, which will be clearly indicated on our website or during checkout.
5. Order Tracking
Once your order has been shipped, we will send you an email with tracking information. You can track the status of your order by following the link provided in the email. Please allow up to 24 hours for tracking information to appear after the order has been dispatched.
6. International Shipping
For international orders, the buyer is responsible for any customs duties, taxes, or additional fees imposed by the destination country. These fees are not included in the shipping cost at checkout and are payable upon delivery. Please check with your local customs office for information on potential fees.
7. Delivery Delays
While we make every effort to ensure timely delivery, there may be occasional delays due to factors beyond our control, such as weather conditions, customs delays, or issues with the carrier. If your shipment is delayed, we will notify you, but please be aware that we are not responsible for delays caused by these external factors.
8. Lost or Damaged Items
If your order is lost or damaged during shipping, please contact us immediately at ogtopix@gmail.com or call 077 2646 9689. We will investigate the issue with the carrier and assist you in obtaining a replacement or refund as appropriate.
9. Incorrect Shipping Information
Please ensure that your shipping address is accurate before submitting your order. We are not responsible for orders that are delayed or lost due to incorrect or incomplete addresses. If you notice an error in your address after placing your order, please contact us immediately so we can make the necessary changes.
10. Return Shipping
If you need to return an item, the return shipping costs are the responsibility of the customer, unless the return is due to a defect or an error on our part. Please refer to our Refund and Returns Policy for more details on how to return items.
Contact Us
If you have any questions or concerns regarding our Shipping Policy or need assistance with your order, please contact us at:
Address: 5 Crown St, Morpeth NE61 1UL, UK
Phone: 077 2646 9689
Email: ogtopix@gmail.com
Thank you for shopping with Ogtopix! We are dedicated to providing you with a smooth and enjoyable shopping experience.