Shipping Policy for Ogtopix

Effective Date: March 20, 2025

Welcome to Ogtopix! We are committed to delivering your orders in a timely and reliable manner. Please read our shipping policy carefully to understand how we handle shipping and delivery of your purchases.

1. Shipping Locations

We are pleased to offer shipping within the United Kingdom and internationally. For international shipments, please note that additional terms, fees, and delivery times may apply. We currently do not ship to P.O. Boxes or APO/FPO addresses.

2. Processing Time

  • Order Processing: Orders placed on our website are processed within 1-2 business days. Orders are shipped Monday through Friday, excluding weekends and public holidays.
  • Order Confirmation: Once your order is confirmed and processed, you will receive an email notification with tracking details (if applicable) and estimated delivery date.

3. Shipping Methods

We offer several shipping options to meet your needs. Shipping costs are calculated at checkout based on the size and weight of your order, as well as the shipping address. Available shipping methods include:

  • Standard Shipping: Estimated delivery within 3-5 business days.
  • Expedited Shipping: Estimated delivery within 1-3 business days.
  • International Shipping: Delivery times vary depending on the destination country. Please allow up to 10-15 business days for international orders.

4. Shipping Costs

Shipping costs are based on the delivery address, size, and weight of your order. The final shipping charge will be displayed at checkout before you complete your purchase. We occasionally offer free shipping promotions, which will be announced on our website and through email newsletters.

5. Delivery Times

  • Domestic Deliveries: For orders within the United Kingdom, we aim to deliver orders within 3-5 business days for standard shipping and 1-3 business days for expedited shipping.
  • International Deliveries: Delivery times for international orders may vary. Please allow up to 10-15 business days for international shipments to arrive.

Please note that delivery times are estimates and may vary depending on factors such as the shipping carrier, customs delays, and weather conditions.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your order online via the shipping carrier’s website.

7. Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Some countries may have restrictions on certain products or require additional documentation. If your order is subject to these restrictions, we will notify you as soon as possible.

8. Lost or Damaged Shipments

While we take great care in packaging and shipping your order, occasionally items may be lost or damaged during transit. If your order is lost or damaged, please contact us immediately at ogtopix@gmail.com or 077 2646 9689. We will investigate the issue and work with the shipping carrier to resolve it as quickly as possible. In the case of a damaged item, please provide us with photos of the damage for our records.

9. Customs, Duties, and Taxes (International Orders)

For international orders, the recipient is responsible for any additional customs duties, taxes, or import fees that may be applied upon arrival in the destination country. These charges are beyond our control and are not included in the price of your order.

10. Shipping Address Accuracy

Please ensure that your shipping address is correct and complete when placing your order. Ogtopix is not responsible for delays or misdeliveries caused by incorrect or incomplete shipping information. If you need to update your shipping address after placing an order, please contact us as soon as possible at ogtopix@gmail.com.

11. Shipping Delays

We strive to ensure your order arrives within the expected delivery window. However, shipping delays may occasionally occur due to unforeseen circumstances such as weather, carrier delays, or high order volumes. In such cases, we will make every effort to keep you informed and updated about the status of your order.

12. Contact Information

If you have any questions regarding shipping, tracking, or delivery, please do not hesitate to contact us:

  • Email: ogtopix@gmail.com
  • Phone: 077 2646 9689
  • Address: 5 Crown St, Morpeth NE61 1UL, UK

Thank you for shopping with Ogtopix. We appreciate your business and are committed to delivering your orders as efficiently and promptly as possible!