Refund and Returns Policy of Ogtopix

Effective Date: January 10, 2025

Address: 5 Crown St, Morpeth NE61 1UL, UK
Phone: 077 2646 9689
Email: ogtopix@gmail.com

At Ogtopix, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refund process, as outlined below.

1. Returns Policy
We accept returns for most items within 30 days of the purchase date. To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition, unused, and with all original packaging intact.
  • The item must be returned within 30 days of receiving your order.
  • Items marked as “final sale” or “non-returnable” are not eligible for return.

2. How to Return an Item
To initiate a return, please follow these steps:

  • Contact us via email at ogtopix@gmail.com or call 077 2646 9689 to request a return authorization. Please include your order number and the reason for the return.
  • Once we approve your return request, we will provide instructions on how to send the item back to us.
  • Return shipping costs are the responsibility of the customer unless the item is defective or there was an error on our part.

Please ensure that the item is securely packaged to avoid damage during the return shipment.

3. Refunds
Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase.

Please note:

  • Shipping fees are non-refundable unless the return is due to a mistake on our part or a defective item.
  • If the item is not in its original condition or is damaged, we reserve the right to refuse a refund or offer a partial refund.

4. Exchanges
If you would like to exchange an item for a different size, color, or product, please return the original item following the instructions above and place a new order for the item you wish to receive. Unfortunately, we do not offer direct exchanges; all exchanges require a return and a new purchase.

5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions on how to return the item and arrange for a replacement or refund.

6. Non-Returnable Items
Certain products are not eligible for return or refund, including:

  • Personalized or customized items
  • Digital downloads or services
  • Gift cards

7. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, or if you need assistance with your return, please contact us at:

Address: 5 Crown St, Morpeth NE61 1UL, UK
Phone: 077 2646 9689
Email: ogtopix@gmail.com

Thank you for shopping with Ogtopix! We are committed to providing you with a positive shopping experience and ensuring your satisfaction.